Technology with its head in the Cloud.

Baltimore’s outsourced IT department for more than 100 local companies.

Baltimore · Federal Hill

Google Workspace Authorized Partner

01 About

Who We Are. And why we
get up in the morning.

We are the outsourced IT Department for more than 100 local companies where we provide services ranging from project management to IT Help Desk support. We specialize in providing innovative solutions to our clients – from Google and other cloud providers.

[email protected]

More than100 Local companies We are their outsourced IT department, from project management to IT Help Desk support.
More than38 Years of industry experience Expert technology consulting and recommendations.
Google Workspace Authorized Partner The leading partner in Baltimore Innovative solutions from Google and other cloud providers.

The Systems and Software team walking down a Federal Hill street in Baltimore

Do
or Do Not.
There Is No Try.

Yoda

02 Services

Services.
Six ways we keep you running.

Expert technology consulting and recommendations based on 38 years of industry experience

01 / 06 · Cloud Solutions

Your server, in the cloud.

A Cloud Server is the future for your small/medium sized business. We are here to build, maintain, and back up your Cloud Server so all you have to do is enjoy it.

Watch: Cloud Servers by Systems and Software 410.750.0121
02 / 06 · Anti-virus

Four solutions. One defense.

Anti-virus and anti-malware protocol employing four industry solutions designed to protect your systems collaboratively.

Talk to us about protection 410.750.0121
03 / 06 · Project Management

Your projects, expertly run.

Expert project management of your technology projects.

Plan a project with us 410.750.0121
04 / 06 · IT Support

No minimums. No retainers.

On demand IT support for servers, computers and software without minimums or retainers.

NinjaOne Remote Guide [email protected]
05 / 06 · Internet Presence

Domain, web, DNS. Handled.

Domain, web and DNS hosting for your internet presence.

Talk to us about hosting 410.750.0121
06 / 06 · Affordable Virtual Penetration (vPen) Testing

Save on cyber liability premiums.

In short, the vPentest acts like an ethical hacker trying to get to your company’s critical data. With our equipment and expertise, we are able to simulate a broad variety of cyberattacks to highlight any security gaps that may exist in your systems.

Systems and Software Inc offers affordable, semi-annual vPenTesting to make sure that sensitive data remains secure and protected.

Affordable vPen Testing 410-750-0121

03 Video

What We Do.
Why You Need It.

Replace the file server in your data closet with a modern Cloud Server. Use your desktop applications like Quickbooks, Microsoft Office, and more -- from anywhere.

Watch on YouTube

The Systems and Software office, staff working at their desks

Creativity is contagious.
Pass it on.

Albert Einstein

04 Staff

Our Staff is
Your Staff.

The people behind your outsourced IT department. Reach any of us directly.

President and Owner

Edward
Ko
[email protected]
Ed is the founder and owner of Systems and Software and Hotbuilding.com. He has a strong drive for detailed communication with our customers which is the key to what sets Systems and Software apart from all other IT service providers. His more than 38 years of experience in adapting technologies for Baltimore’s small businesses contribute to the continued success of his practice and the clients we serve.
Customer Accounts Manager

Ria 'The Dragon'
Guadagno
[email protected]
Ria graduated from Towson University in 2020 with three undergraduate degrees. She brings 4 years of experience with customer service through working in the Public Health/Pharmaceutical industry. With this career pivot Ria brings a new and adaptive perspective to Systems and Software, while assisting clients with all their invoicing needs.
Client Administrator

Karla
Medina-Velazquez
[email protected]
Karla graduated from the NPower Tech Fundamentals Program with a certificate in Information Technology in 2022. She has a combined 3 years of experience managing the help desk for both global corporate offices and small local businesses. At Systems and Software, Karla is expanding her knowledge in endpoint management and cloud server maintenance, with a focus on providing excellent customer service.
Client Administrator

Doug
Rathell
[email protected]
Doug has over 15 years of managing staff and serving customers across several businesses the DMV area. He recently achieved a Bachelor of Science in Computer Networks. Doug is excellent at hands on problem solving and has a passion for assisting others. In his role at Systems and Software, he elevates the communication with our clients, in a friendly manner, to provide the level of assistance we are known for.
Doug is excellent at hands on problem solving and has a passion for assisting others.
In his role at Systems and Software he hopes to elevate the communication between ourselves and clients, and provide the on demand assistance we are known for.