“Do or Do Not. There Is No Try.”
Yoda
Who We Are.
And why we get up in the morning.
We are the outsourced IT Department for 100 local companies where we provide services ranging from project management to IT Help Desk support. We specialize in providing innovative solutions to our clients – from Google and other cloud providers. We are the leading Google Apps Authorized Partner in the Baltimore area. Email info@SystemsAndSoftware.com for more information.
Services.
Expert technology consulting and recommendations based on 26 years of industry experience
Cloud Solutions
Cloud solutions for email, file servers, and application servers - A Cloud Server is the future for your small/medium sized business
Anti-virus
Anti-virus and anti-malware protocol employing four industry solutions designed to protect your systems collaboratively.
Project Management
Expert project management of your technology projects
IT Support
On demand IT support for servers, computers and software without minimums or retainers
Internet Presence
Domain, web and DNS hosting for your internet presence
Live Support
Click here for live support (or request when available)
What We Do. Why You Need It.
“Creativity is contagious. Pass it on.”
Albert Einstein
Staff.
Our Staff is Your Staff
Edward Ko
President and Owner
Ed is founder and owner of Systems and Software and Hotbuilding.com. He has a strong drive for detailed communication between our Staff, as well as with our customers. This is what sets Systems and Software apart from all other IT services available. His over 35 years of experience in adapting technologies for Baltimore’s small businesses contributes to the continued success of his practice and the clients we serve.
Ria 'The Dragon' Guadagno
Customer Accounts Manager
Ria graduated from Towson University in 2020 with three undergraduate degrees. She brings 4 years of experience with customer service through working in the Public Health/Pharmaceutical industry. With this career pivot Ria brings a new and adaptive perspective to Systems and Software, while assisting clients with all their invoicing needs.
Karla Medina-Velazquez
Client Administrator
Karla graduated from the NPower Tech Fundamentals Program with a certificate in Information Technology in 2022. She has a combined 3 years of experience managing the help desk for both global corporate offices and small local businesses. At Systems and Software, Karla is expanding her knowledge in endpoint management and cloud server maintenance, with a focus on providing excellent customer service.
Doug Rathell
Client Administrator
Doug has 15 years of Customer Service Experience across several businesses the DMV area. He recently achieved a Bachelor of Science in Computer Networks.
Doug is excellent at hands on problem solving and has a passion for assisting others.
In his role at Systems and Software he hopes to elevate the communication between ourselves and clients, and provide the on demand assistance we are known for.
“The cloud is a democracy.” Marc Benioff, CEO SalesForce.com
News & Resources.
Our Staff is Your Staff
Recent Posts
Contact Us.
Inquire about a project, ask a question, or just say ‘hello!’